Refund & Return Policy

Effective: 14 October 2026

ShopWoW is operated by ULTRA AGENT LIMITED. We are committed to fair transactions for both buyers and sellers, and to resolving disputes quickly and transparently.

1. When you can request a refund/return

• The item is not received within a reasonable time
• The item received is defective, damaged, or unusable
• The item received is the wrong item, model, color, or size from what was ordered
• The item does not match the stated description in any significant way

2. Filing period

Please file your request within 7 days of receiving the item (or from the approximate delivery due date, if the item is not received) by opening a dispute case from the My Orders page, attaching photos/videos as evidence.

3. Review and timeframe

We guarantee that disputes are reviewed within 72 hours. The seller has the right to respond with evidence within the specified period. If the seller does not reply within the deadline, the system will decide in favor of the buyer under the principle of accountability.

4. Refund methods

Currently, ShopWoW mainly supports Cash on Delivery (COD) — online payment is coming soon:

• Cash on Delivery (COD) — in use now: Since there is no payment through the system yet, dispute resolution will be to close/cancel the order, or ShopWoW ships a replacement item/transfers the refund directly to your bank account according to the decision, within the 72-hour window
• Online payment (PromptPay/card) — coming soon: When available, refunds will be returned to the original payment channel through a licensed provider, generally within 5–15 business days after approval

5. Cases that may not qualify for a refund

• The item has been used, modified, or damaged by the buyer's use
• Change of mind after receiving an item that matches the order in every respect (subject to the conditions shown on that product's page)
• Specific items that are stated as non-returnable by law (e.g., hygiene products that have been opened)

6. Return shipping costs

In the case of an error by the shop or carrier (wrong/defective item), ShopWoW covers the buyer's return shipping cost and recovers it from the consignment supplier. Other cases follow this policy.

7. Contact