Shipping Policy

Effective: 24 September 2026

ShopWoW is an online department store operated by ULTRA AGENT LIMITED and is the seller of record for every order. Some goods are sourced and stocked by the store itself and shipped by us; others are taken on consignment and sold in our own name, with the consignment supplier storing and shipping those items. Every parcel travels with a Thai carrier (Flash, Kerry, Thailand Post, J&T and others).

Delivery Time

• Orders are generally prepared and dispatched within 1–3 business days after the order is confirmed
• Transit time is typically 1–5 business days, depending on the delivery area and the carrier
• During festivals or promotions, delivery may take slightly longer than usual

Shipping Fees

Shipping fees are calculated based on the weight/size of the item and the actual destination area, and are shown clearly on the checkout page before you confirm the order. Normally,the buyer pays the shipping fee however, some shops may choose to offer free shipping on certain items.

Parcel Tracking

Once the item has been dispatched, the order status updates to “Shipped” together with the tracking number (if available) on the My Orderspage.

Service Area

We currently provide delivery within Thailand.

Delayed / Lost / Damaged Parcels

If a parcel is unusually delayed, lost, or arrives damaged, you can open a dispute case directly from the order page — we guarantee a review within 72 hours. See the refund/return terms at the Refund and Return Policy.

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