Help Center
Frequently asked questions for buyers
Is shopping on ShopWoW safe?
Yes, it's safe. Every review comes only from real buyers who have already received their item (reviews can't be hired or star-padded), you can choose cash on delivery, and if there's a problem you can open a dispute — the store must respond within 72 hours. Read the details on the “Why You Can Trust Us” page (/trust).
How do I pay?
Right now we support cash on delivery (COD) — pay when the item reaches your hands. Online payment (PromptPay/card) with an escrow system that holds the money until you receive your item is coming soon.
How many days does delivery take, and how do I track my parcel?
Delivery time depends on the store and the carrier. Once the store ships, you'll get a tracking number — check the status and tracking number under My Account → My Orders.
What if I get the wrong item, or never receive it?
Open a dispute from that order page and choose a reason (not received / damaged / wrong item / not as pictured). The store must respond within 72 hours — if the store stays silent past the deadline, the system decides in the buyer's favor. Since payment is currently cash on delivery, the remedy is that the seller sends a replacement or transfers a refund to you directly, and the outcome affects the store's trust score shown on its storefront. Coming soon: an escrow system for online payments that refunds automatically when a dispute is decided in the buyer's favor.
Can I really trust the reviews on ShopWoW?
Yes. Only someone who has actually bought and received the item can write a review, one order per one review, sellers can't review their own store, and we don't give rewards in exchange for reviews. Ratings and sales figures are all tied to real orders.
Do I need to sign up before buying?
You can view products and browse stores without logging in. When you want to order, review, or open a dispute, you'll need to sign in to verify your identity and keep your order secure.
I want to open a store — how do I do it?
You can open a store for free from the “My Store” menu. During the launch period, sellers keep 100% of their earnings (no fees), and there's a system to help manage orders.
Where can I contact ShopWoW?
Email [email protected] (operated by ULTRA AGENT LIMITED). For issues about an order, we recommend opening a dispute on the order page so there's a response deadline of ≤72 hours.
Found a bug or have an idea — where do I report it?
The Contact page has Report-a-bug / Suggest-an-idea buttons, or chat with Nong Pao in the app and just say you want to report — confirmed bugs earn rewards 🐛🎁. Track status at My account → My reports.