Seller Agreement

You confirm that:

• every item is lawful under Thai law and you have the right to sell it
• nothing infringes anyone's trademark, copyright or other intellectual property (no counterfeits or knock-offs)
• product details, prices, pictures and advertising are true and not misleading
• you verify your identity as the Store requires and give correct information

2.5 Regulated goods — such as food, drugs, cosmetics, medical devices (including contact lenses) and goods that must carry the TISI (มอก.) mark (such as power banks, power strips, chargers and electrical appliances).

These goods need a registration number, notification receipt or licence that is still valid. It must match the goods actually shipped. The goods must carry a complete Thai label.

For imported goods, you or your importer must import them lawfully.

2.6 Numbers you enter must be real — the FDA or TISI number you enter must belong to that exact item. The Store may ask for copies of the documents. You must send them within 3 business days. If you don't, the Store may pause that item until it receives them.

The Store may be told by users, rights holders or authorities that your goods or content may be illegal or infringe someone's rights.

When that happens, the Store may pause the item at once while it checks. The Store will tell you in the app, unless an authority orders it to keep the matter confidential.

You can dispute with evidence within 7 days using the appeal button in the app. The Store decides on the evidence.

If an authority or a court orders it, the Store follows the order without waiting for the dispute result.

Pausing or removing an item in good faith under this clause is not a breach of contract by the Store. The Store is not liable for lost sales.

Goods that the law forbids selling online (such as alcoholic drinks and tobacco) are always paused for the team to check first.

The Store may close the shop for good if the shop has items removed for being illegal or infringing intellectual property:

• 3 times within 12 months, or
• once for serious goods, such as weapons, drugs, child sexual abuse material, e-cigarettes or prescription-only medicines

Once a shop is closed, the Store may refuse new shops from the same seller or anyone connected to them.

Towards buyers, ShopWoW is responsible as the seller under the law.

Between you and the Store, you are responsible for your goods' quality, safety, legal compliance, packing, on-time shipping, advertising and your own taxes.

4.1 Compensation — you agree to compensate the Store for the loss it actually suffers that comes from:

• (a) your goods or your product information
• (b) breaking a promise in this agreement, or
• (c) infringing someone else's rights

This includes fines, damages, money the Store refunds or pays buyers on your behalf, and reasonable lawyers' fees.

4.2 Your duties under this clause 4 continue even after the agreement ends.

If your goods are found unsafe, or an authority orders a recall, you must take part in the recall, take the goods back and refund buyers as the Store sets out.

You pay the costs of doing so.

The Store may test-buy your goods to check that they are genuine and lawful.

If they fail, you bear the cost of the item and the shipping for that test purchase.

Data is handled under the Privacy Policy (PDPA).

8.1 Information for authorities — the Store discloses identity data, shop data, sales history, computer traffic data and related evidence to government authorities or courts that request it under legal powers, only as far as requested.

The Store discloses to rights holders only as far as a court orders or the law requires. The Store records every request in a register.

8.2 Keeping evidence — the Store keeps takedown evidence (data and pictures of items that were removed or reported) and computer traffic data for the periods the law requires, even if you delete the item, close the shop or delete your account.